Return & Refund Policy

Last updated: May 29, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in their original condition with all tags attached
• Not be worn, altered, or washed
• Not be a final sale or clearance item

If your item meets these conditions, you may proceed with requesting a return.

 

How to Request a Return

To initiate the return process, please contact our support team via email at support@elevon.shop. We will respond to your inquiry within 1–2 business days with further instructions. Please ensure you provide your order number, reason for return, and any other relevant details to facilitate a smooth process.

Refunds

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Please note that refunds will be issued to the original payment method. If you paid using Shopify Payments, please allow additional time for the bank to process the refund. Refund timings may vary depending on your bank's processing schedule.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at support@elevon.shop and we will investigate the matter further.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact our support team and we will guide you through the exchange process. Please note that exchanges are subject to availability, and we reserve the right to offer a refund instead if the item is no longer in stock.

Return Shipping

The customer is responsible for paying return shipping costs. For orders over $75, we recommend using a trackable shipping service to ensure your return is delivered safely. Please keep a record of your return tracking number, as we cannot be held responsible for lost or undelivered returns.

Contact Us

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us at support@elevon.shop. Our support team is here to assist you and provide a satisfactory resolution to any issues you may have.